In addition to premium hydraulic equipment, Cangzhou Aocheng Machinery Equipment co., LTD. also offers customers high-quality services. Pursuit of customer satisfaction is our consistent goal.
We have a skilled and experienced team of engineers on standby to provide customers with 24/7 service. Our professional service personnel will respond quickly to the customer’s service needs. Perfect service and spare parts networks help minimize the loss caused by equipment failure.
1. Field Service
The field service refers to the service provided by our engineers at the customer site. It covers installation guidance, commissioning, maintenance, repair, fault clearing, and technology upgrade.
2. Depot Repair Service
Depot repair refers to the repair of damaged equipment sent by the customer to the designated service center. Compared with on-site repair service, depot repair service is cheaper and it is suitable for small-sized equipment.
3. Replacement Service
For the hydraulic equipment malfunctioning within the warranty period, we will replace the faulted equipment with a new, fully-functional one.
4. Spare Parts Sales Service
A set of free wearing parts is attached with the hydraulic equipment for delivery. We have spare parts warehouses in China, so that we can offer you spare parts for mainstream hydraulic equipment at any time. Via fast and professional logistics transportation, the spare parts can be quickly and accurately sent to the customers.